Returns & Exchanges
At REFURB.io, we stand behind the quality of our certified refurbished electronics with a 30-day money-back guarantee to ensure your complete satisfaction. If your device isn't performing as expected, our streamlined return process makes it easy to get a replacement or a full refund.
Initiate Your Request
Log into your account and visit the 'Order History' section to submit a Return Merchandise Authorization (RMA) request within 30 days of delivery.
Prepare the Device
Perform a factory reset to remove all personal data and securely pack the item in its original packaging along with all included power cables and accessories.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking receipt.
Inspection and Refund
Once our technicians verify the hardware condition, we will process your refund or dispatch your replacement unit within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing