Frequently Asked Questions
Everything you need to know about our certified refurbished electronics.
What does 'Certified Refurbished' actually mean?
Every device undergoes a rigorous 40-point inspection process, including hardware testing, data sanitization, and professional cleaning to ensure it functions like new.
Do your products come with a warranty?
Yes, all our electronics include a standard 1-year limited warranty that covers hardware defects and malfunctions for your peace of mind.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund.
Does the computer come with an operating system installed?
Yes, all our laptops and desktops come pre-installed with a genuine Windows operating system and are ready to use right out of the box.
Are the photos on the website of the actual unit I will receive?
While we use high-quality stock photography to represent models, all units are guaranteed to be in 'Grade A' cosmetic condition with minimal to no visible signs of wear.